Frequently Asked Questions.
Frequently Asked Questions.
If you have other burning questions we weren’t able to address here, feel free to email customersupport@mylabafrica.com.
Korean Skincare
Is Korean skincare good for African skin?
Yes. Korean skincare works extremely well for African skin because it focuses on hydration, barrier repair and gentle actives. These principles help address common concerns, such as dehydration, hyperpigmentation, and sensitivity, without harsh side effects. MY Lab Africa curates authentic Korean skin care products that perform reliably on darker skin tones, especially formulas designed for glow, moisture balance and long-term skin health.
Does Korean skincare lighten your skin?
No. Korean skincare does not bleach or lighten your natural skin tone. Instead, it targets uneven tone and dark spots using safe brightening ingredients such as niacinamide, vitamin C and snail mucin. These ingredients improve clarity and radiance while maintaining your original complexion. MY Lab Africa offers products that support a healthy glow rather than bleaching.
Which Korean skincare brand is best?
The “best” brand depends on your skin needs, but several standout Korean brands deliver consistent results. TIAM, Anua, Skinfood and Mediheal are among the most trusted options. MY Lab Africa stocks these original Korean skin care products, ensuring you get verified, authentic formulas suitable for different routines and skin goals.
What is the best skincare brand in Nigeria?
There is no single best brand for everyone, but MY Lab Africa stands out as one of the best Korean skin care stores in Nigeria because it provides authentic, high-performance K-beauty solutions tailored to Nigerian skin concerns. The store offers a wide product variety, trusted brands and proven formulations selected for local needs.
What skin types benefit from Korean lotion?
All skin types benefit from Korean lotions because they are formulated for lightweight hydration, barrier protection and long-term skin balance. Dry skin gains deep moisture, oily skin gets hydration without heaviness, and sensitive skin benefits from calming ingredients. MY Lab Africa carries Korean lotions for every skin type, making it easier to choose a formula that supports your specific needs.
Orders
How do I return an order?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
You can return your product for exchange for a different product.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customersupport@mylabafrica.com Please note that returns will need to be sent to the following address: 292h ajose adeogun street victorial island lagos
If you would like a pick up and delivery, our team will share delivery fees with you.
You can always contact us for any return question at customersupport@mylabafrica.com +234 813 572 7283
What to do if your products are damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What are the exceptions/non-refundable items?
Once a product has been altered or customised for you, sale is final and cannot be returned or exchanged. Discounted items are final and cannot be returned or exchanged.
Certain types of items cannot be returned, like perishable goods (such as our foods), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer price adjustments. The price shown on the website at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Gift Card
How long does it take to receive my e-gift card?
It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.
Where can I use my gift card?
Your gift card can be redeemed through phone orders and online
